IT Field Service Technician

Ledgewood, NJ 07852

Full Time Permanent Position

Applicant must be customer service / technical oriented individual with an ability to learn product line quickly. Heavy phone use requiring good communication skills. Critical to this position is the ability to respond to customers in a timely manner; travel flexibility, ability to maintain calm in stressful situations; aptitude for, and interest in learning new technologies. Must have neat appearance, well organized and can multitask.

Technical background and customer support experience required.

  • Must have a reliable vehicle for NJ, PA, CT, NY and MA for local service calls. You will be reimbursed for tolls and mileage allowance.
  • Must be willing to travel (overnight stays up to a week at a time) to customer sites. Travel scheduling and flexibility a must. All travel related expenses paid by company.
  • Must be willing to work overtime. Service calls must be completed regardless of your personal schedule.
  • Must have basic computer and networking skills.
  • Duties include system installation at customer sites, technical and product support, diagnosis and repair of computer hardware, onsite training and remote customer support.
  • You must have an ability to instruct system users of all levels of computer skill sets.
  • Must be willing to work independently and provide status reports to managers.

Hourly rate commensurate with experience! Please submit salary requirements with resume.

Benefits offered after 90 days of employment. (Vacation, Holiday, Heath Insurance)

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